Terms & Conditions
Kingdom Warehouse PTY LTD trading as Kingdom Warehouse below are our terms and condition's.
We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.
We expressly prohibit purchases for resale and/or reselling any Kingdom Warehouse product as part of any business (including any on-line business) unless agreed in writing by Kingdom Warehouse.
Our website is intended to provide general information about our goods and services, including making purchases via our website. While we do our best to supply accurate information on this site, errors and omissions may occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.
While we do our best, we cannot guarantee that images on our website exactly represent actual products or their packaging. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device.
Information on this website is subject to change without notice.
All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of Kingdom Warehouse trademarks is strictly prohibited unless we provide prior written consent.
The inclusion of any hyperlinks to third party websites does not imply Kingdom Warehouse endorsement or approval of such third parties, their websites or their businesses or other activities.
Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Kingdom Warehouse. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorised by law or in writing by Kingdom Warehouse.
This contract is governed by the laws of Australia and such other laws which are applicable in the country where you are resident.
The delivery charges referred to in our Delivery Methods Information as we do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered if that country is a country other than New Zealand. You are responsible for all such taxes and duties. We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.
All purchases via the website are transacted in Australian dollars.
Prices online are exclusive of delivery charges. Prices are subject to change without notice.
Kingdom Warehouse reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Kingdom Warehouse will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.
We accept payments by credit card from Visa, MasterCard, Google pay.
Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees.
Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order information. This technology encrypts all information including your credit card and all personal information passed from you through our website.
Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.
Shipping & Delivery;
This indicates a product is in stock and usually leaves the warehouse (ships) within 10-14 Business Days. Once your order is collected by our carrier, you will be notified via email and sent tracking information where applicable. When you have received notification your order has shipped, please allow another 4-7 business days for metro delivery and 7-10 days for regional areas. This may vary depending on the type of shipping bought with order.
Please note that some overseas items may be subject to heavy delays as Covid19 has restricted items coming from other countries. Most items that come from overseas are branded merchandise or toys.
This time allows payments to be processed either by card payment and or buy now pay later services.
Kingdom Warehouse is not liable for lost or damaged packages.
It is the customers duty to ensure the correct delivery address is given at the time of check out, failure to do so can incur further fees, such as charges for return shipping (to our warehouse) and re-delivery (to the customer's new address) or cancellation of the order if returned and not re-deliverable, with any additional shipping charges not refunded to the customer.
The customer must inform us in writing within a time frame of 24 hours of the package not arriving.
All packages come with tracking and must be signed for, if the customer elects to have the items dropped safe via the Australia Post website and or text, if item goes missing and shows delivered they must provide prove that it has been lost or not delivered.
As we display a large range of items, some items may not be available at the time of shipment due to lack of stock with the supplier. If this occurs we reserve the right to substitute with a similar item/s or issue you with a refund of the item/s that cannot be supplied in your order. Opening, using, or otherwise breaking any seals will be regarded as acceptance of the substitution, and render the item no longer eligible for refund or return. You will either be refunded by the payment method you paid or via a store credit.